Real-Time Visual Tracking
ChatDEX™ gives you a real-time display of your website customer's activity. You can view up-to-the-second, live statistics as customers arrive at your site, navigate around it from page to page, and select the customer's provider to instantly learn how they arrived at your site. Graphic elements provide your online business development center personnel an easy means of visually differentiating between customer providers, as well as their histories.

On-The-Fly Routing
At any time during a chat session, you can redirect a customer to another department or individual, instantly and seamlessly.

Instant Translation
No matter who your customers are, our real-time translation feature can convert conversations to and from most primary languages.

Automatic Flagging Options
The system can automatically flag customers who meet your specific criteria - referral via your AdWord campaigns, for example - for priority recognition.

Automatic Responses
If, during business hours, your customer wishes to chat, the system will automatically attempt to find an available operator. If none is located, the system will prompt the customer for callback permission and information.

Auto Invite
If the customer fails to initiate a chat within a predetermined time period, the system will attempt to locate an operator who can then engage the customer. For other options see ChatDEXPlus™

Data Export
Information gathered during a visit/chat session can be exported to an external database, for on or offline reporting and analysis. Likewise, session transcripts can be archived and retrieved for later review to measure, for example, the effectiveness of your sales force.

WHAT MAKES OUR PRODUCTS DIFFERENT?